Shipping Policy
How we process, fulfill, ship, and track GLANCE orders. All timelines refer to business days (Mon–Fri, excluding statutory holidays).
Processing & delivery timelines
Thank you for ordering from GLANCE. Standard and customized orders follow different paths from checkout to doorstep.
Standard (non-custom)
- Most standard items are processed and dispatched within 24–48 business hours after the order is placed.
- Typical domestic delivery: 2–5 business days, depending on carrier and service selected at checkout.
- Expedited shipping is available at checkout for an additional fee where offered.
Customized / Branded (Signature)
- Digital proof within 24–48 business hours once we have complete files. Please review and approve or request revisions promptly.
- Invoice issued within 24–48 business hours after you approve the final design.
- Production and final quality checks typically take 24–48 business hours after invoice payment is received.
- Customized items typically deliver in 3–7 business days after fulfillment. Transit time depends on carrier and destination.
International orders
Transit times
Allow 7–21 business days for standard international delivery. Expedited international options may be available.
Duties & taxes
Import duties, taxes, and customs clearance fees are the responsibility of the recipient unless otherwise indicated. GLANCE is not responsible for customs delays or additional charges.
Shipping methods, costs & samples
Methods & costs
Shipping options and costs are calculated at checkout based on destination, weight, and service level. We offer standard, expedited, and (where available) overnight options for domestic shipments.
Bulk & hospitality
For bulk or hospitality orders we typically ship via ground freight or pallet carriers. Lead times and rates will be quoted per order.
Tracking
Tracking information is emailed once your order ships. Please use the tracking link for the most current status.
Address changes, cancellations & modifications
Before fulfillment
Contact dan@ataglance.store immediately to request address changes or cancellations. We may be able to update orders within 24 hours if fulfillment has not begun.
After shipment
Once an order has shipped, we cannot change the shipping address. You must contact the carrier directly or request a return once the package is delivered.
Custom orders
Because custom orders are scheduled quickly after proof approval and payment, changes or cancellations are only possible before payment and approval. Cancellations after payment may incur production or restocking fees.
Lost, damaged or incorrect shipments
Damaged or incorrect items
Inspect shipments upon arrival. Report visible damage or incorrect items within 7 days to dan@ataglance.store with photos of the item and packaging. We will arrange replacement, repair, or refund as appropriate.
Lost shipments / non-delivery
If tracking shows delivery but you did not receive the package, contact us and we will investigate with the carrier. You may be asked to file a claim with the carrier; GLANCE will assist where possible.
Signature & delivery
For large or high-value wholesale orders, we may require a signature on delivery. Please note this in your shipping instructions if you need unattended delivery.
Returns related to shipping
Return authorizations are handled separately under our Returns Policy. If a shipment is returned to us due to an incorrect address or refusal of delivery, return shipping and re-shipment fees may apply.
Carrier delays & force majeure
Carrier delays
GLANCE is not responsible for delivery delays caused by carriers, extreme weather, customs holds, or other events outside our control. We will communicate known delays and work with you to resolve them.
Force majeure
We are not liable for delays or failures to ship resulting from acts beyond our control, including but not limited to natural disasters, strikes, pandemics, carrier insolvency, or government actions.
Need help with an order in transit?
Email dan@ataglance.store with your order number and we will look up tracking and next steps.