Shipping Policy

Effective date: January 30, 2026

Thank you for ordering from GLANCE. This Shipping Policy explains how we process, fulfill, ship, and track orders. All timelines below refer to business days (Mon–Fri, excluding statutory holidays). If you have questions at any time, email dan@ataglance.store.

Order types & processing timelines

1. Standard (non-custom) orders

  • Order processing / fulfillment: Most standard items are processed and dispatched within 24–48 business hours after the order is placed.
  • Shipping transit (domestic): Typical delivery: 2–5 business days depending on carrier and service selected at checkout.
  • Expedited shipping: Available at checkout for an additional fee where offered.

2. Customized / Branded (Signature) orders

  • Design proof & approval: After you submit artwork or request a custom design, we provide a digital proof within 24–48 business hours (once we have complete files). Please review and approve or request revisions promptly.
  • Invoice: Once you approve the final design, we issue an invoice within 24–48 business hours.
  • Fulfillment / production: After invoice payment is received, production and final quality checks typically take 24–48 business hours.
  • Shipping transit (domestic): Customized items typically deliver in 3–7 business days after fulfillment. Transit time depends on carrier and destination.

International orders

  • Transit times: Allow 7–21 business days for standard international delivery; expedited international options may be available.
  • Duties & taxes: Import duties, taxes, and customs clearance fees are the responsibility of the recipient unless otherwise indicated. GLANCE is not responsible for customs delays or additional charges.

Shipping methods & costs

  • Shipping options and costs are calculated at checkout based on destination, weight, and service level.
  • We offer standard, expedited, and (where available) overnight options for domestic shipments.
  • For bulk/hospitality orders we typically ship via ground freight or pallet carriers; lead times and rates will be quoted per order.
  • Tracking information is emailed once your order ships. Please use the tracking link for the most current status.

Samples

  • Complimentary or paid sample requests follow the same processing timelines as standard or custom items and may require confirmation of eligibility. Sample shipments are subject to availability.

Address changes, cancellations & order modifications

  • Before fulfillment: Contact dan@ataglance.store immediately to request address changes or cancellations. We may be able to update orders within 24 hours if fulfillment has not begun.
  • After fulfillment/shipment: Once an order has shipped, we cannot change the shipping address. You must contact the carrier directly or request a return once the package is delivered.
  • Custom orders: Because custom orders are scheduled quickly after proof approval and payment, changes or cancellations are only possible before payment and approval. Cancellations after payment may incur production or restocking fees.

Lost, damaged or incorrect shipments

  • Damaged or incorrect items: Inspect shipments upon arrival. Report visible damage or incorrect items within 7 days to dan@ataglance.store with photos of the item and packaging. We will arrange replacement, repair or refund as appropriate.
  • Lost shipments / non-delivery: If tracking shows delivery but you did not receive the package, contact us, and we will investigate with the carrier. You may be asked to file a claim with the carrier; GLANCE will assist where possible.

Signature & delivery requirements

  • For large or high-value wholesale orders, we may require a signature on delivery. Please note this in your shipping instructions if you need unattended delivery.

Carrier delays & exceptions

  • GLANCE is not responsible for delivery delays caused by carriers, extreme weather, customs holds, or other events outside our control. We will communicate known delays and work with you to resolve them.

Returns related to shipping

  • Return authorizations are handled separately under our Returns Policy. If a shipment is returned to us due to an incorrect address or refusal of delivery, return shipping and re-shipment fees may apply.

Force majeure

  • We are not liable for delays or failures to ship resulting from acts beyond our control, including but not limited to natural disasters, strikes, pandemics, carrier insolvency, or government actions.

Contact & support

For shipping questions, tracking help, or urgent matters, email: dan@ataglance.store. Please include your order number and contact details.