Privacy Policy

2 Scope

This Policy applies to personal information collected through our website, order forms, sample requests, email communications, client portals, and other interactions with AT A GLANCE. It does not apply to information collected offline by third parties or to aggregated/anonymous data that cannot reasonably identify an individual.

3 Personal information we collect

We collect only the personal information necessary to provide our products and services. Examples include:

4 How we use your information (purposes)

We use personal information to:

• Process orders, manage payments, ship products, and handle returns or warranty claims.
• Provide design, proofing, and customization services.
• Communicate about orders, proofs, invoices, shipping, and customer support.
• Send marketing communications only when you have given consent (see Section 11).
• Improve the Site, products, and services; perform analytics and troubleshooting.
• Comply with legal obligations and protect our legal rights.

We rely on express consent for marketing and certain design/print authorizations, and implied consent for routine order fulfillment (e.g., sharing your shipping address with carriers).

5 Legal basis and consent (Canadian context)

Under PIPEDA, we collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law. By using the Site or submitting information, you consent to the collection, use, and disclosure described in this Policy. You may withdraw consent at any time as described in Section 10, though withdrawal may affect our ability to provide services.

6 Cookies, tracking & analytics

We use cookies and similar technologies to operate the Site and understand usage patterns:

• Essential cookies: required for cart, checkout, login, and site security.
• Analytics cookies: collect anonymized usage data to improve the Site (e.g., page visits, bounce rate).
• Marketing cookies: used to deliver and measure marketing campaigns and, where applicable, serve personalized ads.

You can control cookies through your browser settings and opt out of certain analytics/marketing tools. Disabling cookies may reduce website functionality.

7 Third-party services & disclosure

We share data only as required to provide services. Typical recipients include:

• Payment processors and financial institutions (for payment authorization and fraud detection).
• Shipping carriers and fulfillment partners.
• Design and print partners for production (under confidentiality obligations).
• Analytics and advertising platforms (if you consent to such processing).
• Legal or regulatory authorities when required by law.

We enter data-processing agreements with service providers and expect them to maintain appropriate safeguards. Personal information may be processed or stored outside Canada; where data is transferred internationally we implement contractual and organizational safeguards.

8 Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access or disclosure. Examples include encryption of sensitive data in transit, secure servers, and access controls. No system is impenetrable — we cannot guarantee absolute security. If a breach is discovered, we will comply with applicable notification requirements.

9 Retention

We retain personal information only as long as necessary for the purposes described (order fulfillment, legal compliance, tax reporting, dispute resolution). Retention periods vary by data type; practical retention periods typically range from the completion of services plus 2–7 years for accounting and legal obligations. If you request deletion, we will remove your data unless retention is required by law.

11 Marketing communications & CASL

By subscribing to our newsletter or opting in at checkout, you consent to receive promotional emails. You can unsubscribe at any time using the unsubscribe link in emails or by contacting dan@ataglance.store. We comply with Canada’s Anti-Spam Legislation (CASL) and will only send commercial electronic messages with your consent and accurate sender information.

12 Children

The Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, contact us and we will take steps to delete it.

13 Design proofs, approvals & intellectual property

When you submit artwork or approve proofs, you confirm you have the right to use submitted materials and grant us a non-exclusive right to reproduce them for order fulfillment. We are not responsible for trademark or copyright infringement in customer-supplied artwork. See our Terms of Service for more detail.

14 Complaints & supervisory authority

If you have a privacy complaint, please contact dan@ataglance.store first so we may resolve it. If unsatisfied, you may file a complaint with the Office of the Privacy Commissioner of Canada: Office of the Privacy Commissioner (OPC) — www.priv.gc.ca.

15 International transfers

Your information may be processed or stored outside Canada by our service providers. Where transfers occur, we use contractual safeguards and require service providers to implement appropriate protections. If you are located in a jurisdiction with additional rights (e.g., the EU), contact us to request specific information about transfers and protections.

16 Changes to this Policy

We may update this Policy to reflect changes in law, practices, or services. Significant changes will be posted to the Site with an updated effective date. Your continued use after changes constitutes acceptance of the revised Policy.