Refund Policy
Standard products may be returned within 30 days of delivery. Custom and personalized items are final sale unless they arrive damaged, defective, or not as ordered.
Which items are eligible
We want you to be pleased with your GLANCE purchase. Standard (non-custom) products may be returned within 30 days of delivery. Custom or personalized products — including branded Signature coasters produced to an approved proof — are final sale unless defective.
Eligible for return
Within 30 days of delivery: standard, non-custom GLANCE products (for example Standard / Intentional coasters sold as retail items), unused and in original condition and packaging.
Final sale
Custom, branded, or bespoke Signature coasters once production has begun or after proof approval and payment. Complimentary partner samples are non-returnable unless defective.
Defective or incorrect
All items — including custom items — that arrive damaged, defective, or not as ordered are eligible for replacement or refund. See Defects below.
How to initiate a return
Email us first. Do not ship items before you receive a Return Authorization (RA). Unauthorized returns may be refused.
What to include in your email
- Order number
- Item(s) being returned
- Reason for return
- Clear photos, if applicable
Send to dan@ataglance.store. We will reply with an RA number, return instructions, and the return shipping address.
Packing
Pack items securely in original packaging where possible. Include a copy of the packing slip or the RA number inside the box.
Return shipping & costs
Customer-paid returns
For standard (non-defective) returns, return shipping is the customer’s responsibility unless otherwise agreed. Use a tracked shipping method and retain your tracking number.
GLANCE-paid returns
If the return is due to our error — wrong item shipped, manufacturing defect, or damage in transit — we will provide a prepaid return label or reimburse reasonable return shipping costs once validated.
International returns
Customers are responsible for return shipping, duties, and customs clearance on international returns. Customs fees and duties paid on the original shipment are non-refundable except where required by law.
Defects, damage & incorrect orders
Report problems quickly so we can replace, repair, or refund as appropriate.
Report within 7 days
If your order arrives damaged, defective, or incorrect, email dan@ataglance.store within 7 days of delivery with photos of the item and packaging.
What we may offer
We will assess and, where appropriate, offer one of the following at our discretion: replacement (same item), repair, full refund, or store credit. For valid defect or incorrect-item claims, we will refund original shipping costs and cover return shipping.
Condition, refund processing & fees
Condition for refund
Items must be unused, in original condition, and returned with any original packaging, inserts, or accessories. We reserve the right to refuse a return or apply a partial refund if the item shows signs of use beyond normal inspection or is returned without packaging.
Refund processing
Once we receive and inspect your return, we will notify you by email and process your refund within 5–10 business days. Refunds are issued to the original payment method. Timing for the funds to appear depends on your bank or payment provider. For exchanges, we ship the replacement after we receive the returned item and confirm its condition — or immediately if you prepay exchange shipping.
Restocking & fees
Standard consumer returns in normal condition have no restocking fee. Large bulk returns (hospitality or B2B) or returns that require significant repackaging may incur a restocking fee of up to 15%, disclosed when the RA is issued. Bulk, hospitality, and custom orders are subject to more restrictive return terms and approval.
Cancellations
Before fulfillment
Standard orders may be canceled before they enter fulfillment — contact dan@ataglance.store immediately.
Custom orders
Custom / Signature orders may be canceled only before proof approval and payment. Orders canceled after payment may incur production and design fees.
Warranty, questions & legal notes
1-year limited warranty
Custom and standard products include a 1-year limited warranty against manufacturing defects. Warranty claims are handled separately from standard returns. Contact dan@ataglance.store with photos and order details.
Questions & returns address
Start your return or ask questions at dan@ataglance.store. After you email, we will reply with the RA number and the return shipping address, or a prepaid return label if applicable.
Need to start a return?
Email dan@ataglance.store with your order number and we will send a Return Authorization within 2 business days.